Our Commitment

Kiome Wellness Group strives to deliver the most comprehensive, collaborative and rewarding patient, client, stakeholder and employee experience when engaged with our company. In achieving this, we respect the privacy of these individuals and organisations and are fully committed to complying with the Australian Privacy Principles (APPs) in the Privacy Act 1988.

What it the purpose of this Policy

Kiome Wellness Group’s privacy policy outlines the following:

What information we collect and hold about our patients, clients, stakeholders, suppliers and prospective patients, organisations and stakeholders
The process of how we collect this information and why we want to collect it
What we do with that information .and when and why we might share this information with a third party
Your rights to seek access to , and if required correction of, the records we hold about you
Your right to make a privacy complaint, to us and others about our conduct as a company in regard to your personal information

Definitions

The use of “we”, “our” or “us” refers to all members of Kiome Wellness Group.

Scope of the Policy

The following discloses our up to date Privacy Policy. If we require to make changes to this policy, it will be announced on our website and regular access to this policy will be made available on our website (no title). If anyone has any questions or concerns regarding the Policy, please email this correspondence to admin@kiome.au.

We will never share your personal information nor will it be disclosed to any party other than what is outlined in this Policy, nor will it be used for any other purpose than what it was originally intended.

The information we collect?

Kiome Wellness Group will collect a range of personal information that is relevant to the completing the appropriate care of our patients, clients and prospective clientele, this information may include the following:

Name, date of birth, mailing and street address, email address, contact numbers (Phone, Mobile)
Information about your family or relatives or key contact people such as Next of Kin or Enduring Power of Attorney
Health fund details
Any government identifiers such as Medicare number, DVA number. Please note that these identifiers do not form any part of your identification within Kiome Wellness Group.
Other relevant health information such as a record of your symptoms, your relevant medical history, previous diagnosis and treatment decisions made, including your current diagnosis and treatment plan. Other information that may be required could include:
- Specialist report
- Test results
- Your prescriptions
- Your healthcare identifiers
- Other information for the purpose of providing care to you
Occupation and employer
Lifestyle and hobbies

How we collect and hold this information?

Kiome Wellness Group will collect personal information about you through the following preferred methods:

Directly from you when you give us your details (e.g. by completing the New Patient Intake Form, face-to-face, over the phone or an online form, by entering a competition or leaving your information on a message system)
From a person responsible for you such as a parent or guardian or enduring power of attorney
Purchase over-the-counter or online products
Enquiry or complaint
Incoming call list; and
Third party when we are permitted by law to do that e.g. written consent is provided by you.

Third party government agencies (like the Department of Veteran Affairs and Medicare)
Private health insurers
Solicitors, lawyers and worker’s compensation companies; and
Medical professionals (such as general practitioners, allied health professionals, specialists etc).

Why do we need to collect and use this information?

We collect this information as it is required to be able to provide you with the best possible healthcare experience, so as a health care company we can communicate with you and others that may be involved in your care in relation to those services which are being delivered to you and and to maintain a high level of service. Examples include:

Administrative purpose in running our clinics
Billing purposes
Accreditation and quality assurance activities to improve individual and community health care and practice management
Direct marketing purposes, mail and email reminders
For the purposes of research and statistical analysis (only de-identified information is used unless otherwise specified)
To comply with any legislative or regulatory requirements
Sending communication to you about our products and services
Advise you if a clinic will be closing down, merging or relocating
Contact you in the event we have received a special order
Update your records and keep your contact details current
Improve your clinical service delivery; whilst ensuring you are seeing the most appropriate professional for your needs

Kiome Wellness Group may use personal information for the following purposes;

To comply with our legal obligations (e.g. mandatory reporting under legislation, responding to a court order or subpoena)
To consult with other health professionals involved in your healthcare, including health care providers outside of Kiome Wellness Group’s structure.
For use by a multidisciplinary treating team to improve your service delivery
If you have a My Health Record, to upload and to download personal information about you from it
To get test results from diagnostic and pathology services
To claim on insurance
To communicate with your health fund, with government and other regulatory bodies such as Medicare
To help us manage our accounts and administrative services (e.g. billing or debt recover, arrangements with health funds, pursuing unpaid accounts etc).
Provide patient and clients with products and services, advise of upcoming promotions, specials and sales
Respond to enquiries and online orders
To improve our products and services
Develop and improve our website
Direct marketing purposes, mail and email reminders
Remind patients of upcoming appointments in the form of a phone call, SMS or email
Advise clients and prospective clientele of meetings
Inform a patient or client they have won a competition
To transfer your records on the sale of a clinic at which you have been treated
Respond to complaints and compliments you have made
To lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to a public health or safety
To help in locating a missing person
To establish, exercise or defend an equitable claim through the My Health Record
To prepare the defence of anticipated or existing legal proceedings
To discharge notification obligations to liability insurers

We may also share your personal information with third parties which have been out sourced to complete functions within Kiome Wellness Group; i.e. reminders of appointments are provided through our practice management software.

We do not sell, trade, or rent personal information to others. We may share generic aggregated demographic information, or de-identified health records, not linked to any personal information, with our business partners, trusted affiliates and advertisers for the purposes outlined above, or to use for research purposes.

How we keep your information safe

We take appropriate security measures to keep your personal information protected, managed confidentially and securely, and destroyed appropriately when no longer required. We have detailed policies on our handling of electronic medical records, which can be consulted to gain further clarification on our commitment to keeping your information safe. We will monitor and implement appropriate technical advances or management processes to safeguard personal information.

Any staff or employee of Kiome Wellness Group will sign a confidentiality agreement; as do any contractors and agents at the time of their employment or engagement with Kiome Wellness Group to ensure the protection of the privacy of individuals. Where we outsource our services, we take reasonable steps in these circumstances to ensure that third parties have obligations under their contracts with Kiome Wellness Group to comply with all laws relating to the privacy (including security) and confidentiality of your personal information.

Any unauthorised disclosure of your personal information constitutes as a serious breach of misconduct by our employees, contractors and agents of Kiome Wellness Group. If the disclosure of personal information is breached disciplinary or legal action will be taken against those individuals involved.

We endeavour to keep your information relevant, accurate, complete and up to date. When you arrive for an appointment whether it be virtually or in person we may request confirmation that your details have not changed or request clarification on certain details if unclear or uncertain.

If you require your personal information to be updated, please contact Kiome Wellness Group directly at admin@kiome.au. If you think that the information we hold about you is not correct, let us know in writing. We will take reasonable steps to correct your personal information where the information is not accurate or up-to-date.

Patients and clients can request to have copies of their personal information, clinical notes, images and reports sent to them or a third party by contacting Kiome Wellness Group to obtain a Release of Personal Information Consent Form. Your personal information will not be released unless a consent form has been signed, received and processed by Kiome Wellness Group’s administrative team. We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:

For the purposes and uses for which we have advised that we are collecting it, and for related purposes that you would reasonably expect
Where we have the consent by you to do so
As required by law, or
Under other circumstances where permitted under the Act.

We do not propose to disclose your personal information to recipients located overseas. If we want to transfer your personal information overseas, we will first seek your consent, unless we are required by law to do the transfer.

Your rights in engaging with Kiome Welness Group and maintain anonymity

When it is deemed lawful and practical for us to do so, you can request to be treated anonymously or through use of a pseudonym (a name other than yours).

If you have concerns about how we have handled your privacy or personal information, please let us know in writing which can be sent via the below contact methods.

Kiome Wellness Group contact for privacy concerns.

Phone: +61 0410 264 269

Email: sam@kiome.au (Director of Kiome Wellness Group)

Post: 16 Bedford Street, Collingwood, VIC, Australia, 3066

Your complaint will be thoroughly investigated, and you will receive a written response to your complaint within 30 days from Kiome Wellness Group to your nominated contact address. If you are not satisfied with the response, you may lodge a privacy complaint with the Office of the Australian Information Commissioner.

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218 Sydney New South Wales 2001

Website: Privacy complaints

Contact Details

If you have any questions or comments about any privacy-related issue, please contact:

Director – Kiome Wellness Group
E: sam@kiome.au
T: +61 0410 264 269

Privacy Policy